Subject: Tech Support Candidate - Falguni Shekhawat
From: Falguni Shekhawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 09:16:10 -0400

| | Tech Support Test

Name | Falguni Shekhawat
E-mail | [email-masked]
Phone Number | (201009) 8287057039
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chipiyana buzurg Gautam budh Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Linux system administrator

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart your device it will help in clearing caches and will re- load the web page
2) be sure internet is properly working
3) if the internet is not connecting properly then connect it , if in case it's not it's still not connecting then in reset your network using control panel .
4) check whether it's not opening in particular browser only or not opening in any of it like firefox , internet explorer or Google Chrome
5) check if the website is down for everybody or just for you .  We can check this by visiting checker page , such as Down for everybody or just for me
6) Clear browser's history and cache and cookies
7) log out and log back into the account
8) by using ping checker to see how long a website takes to respond and to check whether a website or ip connection is working

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) touch and hold Bluetooth icon on your phone
2) click on pair new device
3) select the name of the Bluetooth speaker from the list
4) now select the " pair " option from the pop up menu
5) mobile phone will get pair with the speaker

What according to you makes you a good candidate for customer service or technical support job? | I have been always fascinated by technology all my life and also love working with people. I want to use my skills to solve issues and make things easier for the person who have run into problem . I m having strong communication and problem solving skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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