Subject: Tech Support Candidate - rahul kaushik
From: rahul kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 07:53:38 -0400

| | Tech Support Test

Name | rahul kaushik
E-mail | [email-masked]
Phone Number | (91) 9873337404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Windows server, vmware vcenter

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sirius global limited | Team lead | Currently working | 36000
Previous Employer 1 | Rkg electricals | Bms egineer | 18 septemver | 18000
Previous Employer 2 | Kbs electricals | Bms engineer | 15 oct | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the system.
2. Make sure the internet connection works.
3.check if the website is down for everybody or just me.
4.make sure cookies are enabled.
5. Make sure browser is up to date.
6. Make sure DNS is working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the blutooth of your speaker and your phone.
2. Tap and hold the blutooth icon.
3. Select the option to pair a new device.
4. Select the blutooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Good communication and interpersonal skills, customer focus, approach and engage, be polite and a good listner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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