Subject: Daily performance summary for LiveSalesman team for Aug 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 3 | 4
Sultan Motawa | 0 | 0 | 13 | 4 | 17
Ali Ibraheem | 0 | 0 | 21 | 2 | 23
Jok Kuol | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 4 | 19 | 1 | 24
Hasan Nour | 2 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 3 | 3 | 1 | 7
Malek Hosan | 0 | 3 | 0 | 0 | 3
Syed Ataullah | 0 | 3 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 1 | 0 | 2 | 3
Abdallah Ahmed | 0 | 9 | 0 | 19 | 28
Asma Alotaibi | 0 | 1 | 21 | 6 | 28
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 0 | 0 | 2
Khaled Sufian | 0 | 0 | 11 | 0 | 11
Nourah Alfhaid | 0 | 0 | 49 | 0 | 49
Wejdan Alotaibi | 0 | 0 | 31 | 2 | 33
Grand Total | 3 | 26 | 168 | 40 | 237

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 56
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 5
| | Delivery Status | 84
| Product Complaint | Complaint within Warranty | 4
Customer Services Total | | | 152
Live Sales | Pre-Sale | Help in completing the order | 25
| | Help placing new order | 1
Live Sales Total | | | 26
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
PreSales Total | | | 2
Grand Total | | | 182

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 5 | 1 | 1 | 1 | 0 | 3 | 11
Ali Ibraheem | 3 | 7 | 3 | 3 | 0 | 12 | 28
Malek Hosan | 1 | 0 | 0 | 2 | 0 | 3 | 6
taher Mohammad | 3 | 1 | 0 | 1 | 1 | 6 | 12
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 1 | 2 | 3
Abdallah Ahmed | 16 | 2 | 0 | 5 | 2 | 5 | 30
Mosab Mohammed Abdalla Nasreldin | 12 | 0 | 2 | 5 | 5 | 8 | 32
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 0 | 0 | 1 | 0 | 2 | 3
Mohiuddin Lsm | 1 | 1 | 0 | 1 | 0 | 2 | 5
! Hassan Bin Saeed | 9 | 6 | 2 | 2 | 3 | 3 | 25
Sultan Motawa | 8 | 0 | 0 | 1 | 0 | 1 | 10
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 61 | 18 | 8 | 22 | 12 | 49 | 170

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 2 | 1 | 0 | 0 | 0 | 1 | 4
Abdallah Ahmed | 1 | 0 | 0 | 1 | 0 | 1 | 3
Ali Ibraheem | 1 | 3 | 0 | 0 | 0 | 1 | 5
Amani Aldossary | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 10 | 4 | 1 | 1 | 0 | 6 | 22

Please feel free to reach out for any further clarifications.