Subject: Daily performance summary for LiveSalesman team for Aug 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 1 | 3 | 16 | 0 | 9 | 29
Mosab Mohammed Abdalla Nasreldin | 16 | 5 | 1 | 0 | 2 | 24
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 5 | 11 | 0 | 4 | 21
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 10 | 2 | 0 | 0 | 2 | 14
Alhamzi Mohammed | 2 | 4 | 3 | 0 | 5 | 14
Malek Hosan | 18 | 0 | 0 | 0 | 0 | 18
Syed Ataullah | 4 | 0 | 0 | 0 | 1 | 5
Mohiuddin Lsm | 0 | 1 | 30 | 0 | 0 | 31
Waseem Ahemad . Khan | 0 | 1 | 20 | 0 | 9 | 30
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 52 | 21 | 81 | 0 | 32 | 186

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 41
| Delivery Related | Delayed Delivery (HH) | 6
| | Delivery Status | 4
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 3
| | Refunds after Return | 2
| | Return Request Initiation | 3
Customer Services Total | | | 65
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 2
No Answer Total | | | 4
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 14
| Other Enquiry | Offers | 2
| | Store Availability | 4
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Return Policy | 1
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 5
PreSales Total | | | 32
Grand Total | | | 102

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 6 | 1 | 0 | 1 | 0 | 1 | 9
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 1 | 0 | 1 | 0 | 3 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 1 | 0 | 1 | 2 | 11 | 18
Aws Adra | 8 | 1 | 1 | 2 | 4 | 11 | 27
Mohiuddin Lsm | 4 | 0 | 0 | 1 | 0 | 3 | 8
Jok Kuol | 2 | 0 | 0 | 1 | 0 | 7 | 10
| 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 3 | 4
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 1 | 0 | 0 | 3 | 10
Waseem Ahemad . Khan | 1 | 3 | 3 | 5 | 5 | 1 | 18
Grand Total | 24 | 6 | 5 | 10 | 11 | 41 | 97

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 4 | 0 | 1 | 1 | 0 | 2 | 8
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1 | 2 | 4
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 3 | 5
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 5 | 0 | 0 | 1 | 0 | 1 | 7
Aws Adra | 5 | 1 | 1 | 3 | 0 | 0 | 10
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 1 | 2 | 6 | 1 | 10 | 39

Please feel free to reach out for any further clarifications.