Subject: Assigned to Group - Re: RE: Issues with downloading Trip30
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 31 Aug 2022 00:11:37 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  Re: RE: Issues with downloading Trip30 Hi Liliana,     Just following up to make sure we're able to assist in time for your launch.  Can you send over a picture of the screen and error message? Also, what steps have you taken so far to upload the new release to the player?   Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6071        
                           
                            On
                            Tue, 30 Aug at  2:54 AM
                            ,  Liliana Focsa <[email-masked]>  wrote:
                              
 Hi Liliana,  

 

 Thanks for reaching out. 

 

 Can you send over a picture of the screen and error message? Also, what steps have you taken so far to upload the new release to the player? 

 

 Thanks! 

 

 Julie Schumann (she/her) | B2B Product Customer Support Lead 

 
Les Mills International |
[email-masked]

 

 

 

 Looking for Les Mills Virtual App Support?  - 
https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/

 

 

From: Liliana Focsa <[email-masked]>
 
Sent: Monday, August 29, 2022 9:52 AM 
To: Immersive-Fitness <[email-masked]> 
Cc: Dean Kemp2 <[email-masked]> 
Subject: Issues with downloading Trip30 

 

 
 
 Hello, 

 

 

 We have issues with the memory stick. It says 'storage ejected. please remove'. 

 

   

 
 Is there anything that we can do to fix this in time for the launch on the 10th of September please? 

 

   

 
 Many thanks, 

 

   

 

 

 --  

 
 Liliana Focsa 

 Health & Fitness Manager 

 [email-masked]
|
M: 
| T: 020 3841 9890

 

 

 

  

 Centennial Ave Village Hotels Watford Borehamwood WD6 3SL

 

 

 

 
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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6076