Subject: LSM Automation Report - 23rd to 29th August
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 30 Aug 2022 00:44:13 -0700 (MST)

Hi Sir, 
Given below is the LSM Automation update till 29th Aug . 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	7795 		43% 		67% 		269 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	Grand Total 	
Abdulqader Ahmed 		2 	5 	7 	15 		20 	49 	
Apoorv Joshi 				1 	29 	17 	25 	72 	
Maya Shamma 	110 	180 	139 		133 	72 	189 	823 	
Mohammed Murshed 									
Mohammed yahya 	148 	133 	138 	236 	119 	139 	192 	1105 	
Rossana Rass 	121 	167 	135 	100 	141 		175 	839 	
Grand Total 	379 	482 	417 	344 	437 	228 	601 	2888 	

Other % 									
									
Sum of Other % 	Date 								
Name 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 		
Abdulqader Ahmed 									
Apoorv Joshi 				100% 	7% 				
Maya Shamma 	24% 	28% 	28% 		17% 	25% 	15% 		
Mohammed Murshed 									
Mohammed yahya 	9% 	8% 	8% 	4% 	3% 	3% 	2% 		
Rossana Rass 	43% 	22% 	23% 	19% 	13% 		9% 		
									
FCR % 									
									
Sum of FCR % 	Date 								
Name 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 		
Abdulqader Ahmed 			20% 		7% 		45% 		
Apoorv Joshi 					7% 	6% 	52% 		
Maya Shamma 	75% 	72% 	71% 		80% 	74% 	81% 		
Mohammed Murshed 									
Mohammed yahya 	91% 	90% 	89% 	91% 	88% 	93% 	96% 		
Rossana Rass 	54% 	77% 	74% 	79% 	84% 		86% 		

CSAT % 									
									
Sum of C-Sat 	Date 								
Name 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 		
Abdulqader Ahmed 									
Apoorv Joshi 									
Maya Shamma 		20% 				100% 			
Mohammed Murshed 									
Mohammed yahya 				100% 	20% 	100% 			
Rossana Rass 	50% 	100% 	33% 	100% 	100% 		100% 		

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 30, 2022 12:32:11 PM 
Subject: Re: LSM Automation Report - 1st to 28th August 

Thank you Gaurav, 

These reports are indeed helpful. However since scrolling for 30 days left to right is tedious, just put in data in email body for last 1 week 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 29 August 2022 1:31 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: LSM Automation Report - 1st to 28th August 
Hi Sir, 
Given below is the LSM Automation update till 28th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																							
		7194 		42% 		66% 		257 																							

	Handled Automation tickets by agent 																														
																															
	Sum of Tickets 	Date 																													
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		2 	5 	7 	15 		214 	
	Apoorv Joshi 					11 	28 	5 	3 									3 									1 	29 	17 	97 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	180 	139 		133 	72 	2478 	
	Mohammed Murshed 											86 	65 	35 	6 								51 							243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	133 	138 	236 	119 	139 	2404 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	167 	135 	100 	141 		1758 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	482 	417 	344 	437 	228 	7194 	

	Other % 																														
																															
	Sum of Other % 	Date 																													
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 		
	Abdulqader Ahmed 								4% 																						
	Apoorv Joshi 																										100% 	7% 			
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 	28% 	28% 		17% 	25% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 								
	Mohammed yahya 																					4% 		9% 	8% 	8% 	4% 	3% 	3% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 	22% 	23% 	19% 	13% 			
																															
	FCR % 																														
																															
	Sum of FCR % 	Date 																													
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 		
	Abdulqader Ahmed 								42% 																	20% 		7% 			
	Apoorv Joshi 																											7% 	6% 		
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 	72% 	71% 		80% 	74% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 								
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 	90% 	89% 	91% 	88% 	93% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 	77% 	74% 	79% 	84% 			

	CSAT % 																														
																															
	Sum of C-Sat 	Date 																													
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 																				
	Apoorv Joshi 					100% 	100% 																								
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		20% 				100% 		
	Mohammed Murshed 											56% 	40% 																		
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 							100% 	20% 	100% 		
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 	100% 	33% 	100% 	100% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, August 26, 2022 1:28:35 PM 
Subject: LSM Automation Report - 1st to 25th August 

Hi Sir, 
Given below is the LSM Automation update till 25th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																				
		6185 		42% 		63% 		247 																				

	Handled Automation tickets by agent 																											
																												
	Sum of Tickets 	Date 																										
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		2 	5 	192 	
	Apoorv Joshi 					11 	28 	5 	3 									3 									50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	180 	139 	2273 	
	Mohammed Murshed 											86 	65 	35 	6 								51 				243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	133 	138 	1910 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	167 	135 	1517 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	482 	417 	6185 	

	Other % 																											
																												
	Sum of Other % 	Date 																										
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 		
	Abdulqader Ahmed 								4% 																			
	Apoorv Joshi 																											
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 	28% 	28% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 					
	Mohammed yahya 																					4% 		9% 	8% 	8% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 	22% 	23% 		
																												
	FCR % 																											
																												
	Sum of FCR % 	Date 																										
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 		
	Abdulqader Ahmed 								42% 																	20% 		
	Apoorv Joshi 																											
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 	72% 	71% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 					
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 	90% 	89% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 	77% 	74% 		

	CSAT % 																											
																												
	Sum of C-Sat 	Date 																										
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 																	
	Apoorv Joshi 					100% 	100% 																					
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		20% 			
	Mohammed Murshed 											56% 	40% 															
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 								
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 	100% 	33% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, August 25, 2022 12:56:28 PM 
Subject: LSM Automation Report - 1st to 24th August 

Hi Sir, 
Given below is the LSM Automation update till 24th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																			
		5768 		43% 		62% 		240 																			

	Handled Automation tickets by agent 																										
																											
	Sum of Tickets 	Date 																									
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		2 	187 	
	Apoorv Joshi 					11 	28 	5 	3 									3 								50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	180 	2134 	
	Mohammed Murshed 											86 	65 	35 	6 								51 			243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	133 	1772 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	167 	1382 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	482 	5768 	

	Other % 																										
																											
	Sum of Other % 	Date 																									
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 		
	Abdulqader Ahmed 								4% 																		
	Apoorv Joshi 																										
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 	28% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 				
	Mohammed yahya 																					4% 		9% 	8% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 	22% 		
																											
	FCR % 																										
																											
	Sum of FCR % 	Date 																									
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 		
	Abdulqader Ahmed 								42% 																		
	Apoorv Joshi 																										
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 	72% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 				
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 	90% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 	77% 		

	CSAT % 																										
																											
	Sum of C-Sat 	Date 																									
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 																
	Apoorv Joshi 					100% 	100% 																				
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		20% 		
	Mohammed Murshed 											56% 	40% 														
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 							
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 	100% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 24, 2022 1:09:59 PM 
Subject: LSM Automation Report - 1st to 23rd August 

Hi Sir, 
Given below is the LSM Automation update till 23rd Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																		
		5286 		43% 		61% 		230 																		

	Handled Automation tickets by agent 																									
																										
	Sum of Tickets 	Date 																								
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		185 	
	Apoorv Joshi 					11 	28 	5 	3 									3 							50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	1954 	
	Mohammed Murshed 											86 	65 	35 	6 								51 		243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	1639 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	1215 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	5286 	

	Other % 																									
																										
	Sum of Other % 	Date 																								
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 		
	Abdulqader Ahmed 								4% 																	
	Apoorv Joshi 																									
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 			
	Mohammed yahya 																					4% 		9% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 		
																										
	FCR % 																									
																										
	Sum of FCR % 	Date 																								
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 		
	Abdulqader Ahmed 								42% 																	
	Apoorv Joshi 																									
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 			
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 		

	CSAT % 																									
																										
	Sum of C-Sat 	Date 																								
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 															
	Apoorv Joshi 					100% 	100% 																			
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 			
	Mohammed Murshed 											56% 	40% 													
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 						
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 23, 2022 1:14:20 PM 
Subject: LSM Automation Report - 1st to 22nd August 

Hi Sir, 
Given below is the LSM Automation update till 22nd Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																	
		4907 		43% 		60% 		223 																	

	Handled Automation tickets by agent 																								
																									
	Sum of Tickets 	Date 																							
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 	185 	
	Apoorv Joshi 					11 	28 	5 	3 									3 						50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	1844 	
	Mohammed Murshed 											86 	65 	35 	6 								51 	243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	1491 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	1094 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	4907 	

	Other % 																								
																									
	Sum of Other % 	Date 																							
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 		
	Abdulqader Ahmed 								4% 																
	Apoorv Joshi 																								
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 		
	Mohammed yahya 																					4% 			
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 		
																									
	FCR % 																								
																									
	Sum of FCR % 	Date 																							
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 		
	Abdulqader Ahmed 								42% 																
	Apoorv Joshi 																								
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 		
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 		

	CSAT % 																								
																									
	Sum of C-Sat 	Date 																							
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 														
	Apoorv Joshi 					100% 	100% 																		
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		
	Mohammed Murshed 											56% 	40% 												
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 					
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, August 22, 2022 1:30:09 PM 
Subject: LSM Automation Report - 1st to 21st August 

Hi Sir, 
Given below is the LSM Automation update till 21st Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																
		4622 		43% 		60% 		220 																

	Handled Automation tickets by agent 																							
																								
	Sum of Tickets 	Date 																						
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					183 	
	Apoorv Joshi 					11 	28 	5 	3 									3 					50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	1775 	
	Mohammed Murshed 											86 	65 	35 	6 								192 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	1476 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		946 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	4622 	

	Other % 																							
																								
	Sum of Other % 	Date 																						
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 		
	Abdulqader Ahmed 								4% 															
	Apoorv Joshi 																							
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 		
	Mohammed Murshed 											37% 	18% 	26% 										
	Mohammed yahya 																					4% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 			
																								
	FCR % 																							
																								
	Sum of FCR % 	Date 																						
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 		
	Abdulqader Ahmed 								42% 															
	Apoorv Joshi 																							
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 									
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 			

	CSAT % 																							
																								
	Sum of C-Sat 	Date 																						
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 													
	Apoorv Joshi 					100% 	100% 																	
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 		
	Mohammed Murshed 											56% 	40% 											
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 				
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 						

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, August 19, 2022 2:03:04 PM 
Subject: LSM Automation Report - 1st to 18th August 

Hi Sir, 
Given below is the LSM Automation update till 18th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 													
		3809 		42% 		58% 		212 													

	Handled Automation tickets by agent 																				
																					
	Sum of Tickets 	Date 																			
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 		183 	
	Apoorv Joshi 					11 	28 	5 	3 									3 		50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	1457 	
	Mohammed Murshed 											86 	65 	35 	6 					192 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	1121 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	806 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	3809 	

	Other % 																				
																					
	Sum of Other % 	Date 																			
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 		
	Abdulqader Ahmed 								4% 												
	Apoorv Joshi 																				
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 		
	Mohammed Murshed 											37% 	18% 	26% 							
	Mohammed yahya 																				
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 		
																					
	FCR % 																				
																					
	Sum of FCR % 	Date 																			
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 		
	Abdulqader Ahmed 								42% 												
	Apoorv Joshi 																				
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 						
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 		

	CSAT % 																				
																					
	Sum of C-Sat 	Date 																			
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 										
	Apoorv Joshi 					100% 	100% 														
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 		
	Mohammed Murshed 											56% 	40% 								
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 			
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, August 18, 2022 1:27:00 PM 
Subject: LSM Automation Report - 1st to 17th August 

Hi Sir, 
Given below is the LSM Automation update till 17th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 												
		3485 		42% 		56% 		205 												

	Handled Automation tickets by agent 																			
																				
	Sum of Tickets 	Date 																		
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 	183 	
	Apoorv Joshi 					11 	28 	5 	3 									3 	50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	1346 	
	Mohammed Murshed 											86 	65 	35 	6 				192 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	977 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	737 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	3485 	

	Other % 																			
																				
	Sum of Other % 	Date 																		
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 		
	Abdulqader Ahmed 								4% 											
	Apoorv Joshi 																			
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 		
	Mohammed Murshed 											37% 	18% 	26% 						
	Mohammed yahya 																			
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 		
																				
	FCR % 																			
																				
	Sum of FCR % 	Date 																		
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 		
	Abdulqader Ahmed 								42% 											
	Apoorv Joshi 																			
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 					
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 		

	CSAT % 																			
																				
	Sum of C-Sat 	Date 																		
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 									
	Apoorv Joshi 					100% 	100% 													
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 			
	Mohammed Murshed 											56% 	40% 							
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, August 17, 2022 3:07:36 PM 
Subject: LSM Automation Report - 1st to 16th August 

Hi Sir, 
Given below is the LSM Automation update till 16th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 											
		3175 		42% 		55% 		198 											

	Handled Automation tickets by agent 																		
																			
	Sum of Tickets 	Date 																	
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					180 	
	Apoorv Joshi 					11 	28 	5 	3 									47 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	1247 	
	Mohammed Murshed 											86 	65 	35 	6 			192 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	859 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	650 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	3175 	

	Other % 																		
																			
	Sum of Other % 	Date 																	
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
	Abdulqader Ahmed 								4% 										
	Apoorv Joshi 																		
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 		
	Mohammed Murshed 											37% 	18% 	26% 					
	Mohammed yahya 																		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 		
																			
	FCR % 																		
																			
	Sum of FCR % 	Date 																	
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
	Abdulqader Ahmed 								42% 										
	Apoorv Joshi 																		
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 				
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 		

	CSAT % 																		
																			
	Sum of C-Sat 	Date 																	
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 								
	Apoorv Joshi 					100% 	100% 												
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		
	Mohammed Murshed 											56% 	40% 						
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 		
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 		

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, August 16, 2022 10:07:35 PM 
Subject: Re: LSM Automation Report - 1st to 15th August 

Dear Gaurav, 

Thank you. Please send this data to me copied pasted in email body. 

Please also use colour scale to show trends 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 16 August 2022 8:09 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Ashish Dabral <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 1st to 15th August 
Hi sir, 

Please find the attached LSM Automation Report from 1st of August till 15th August. 

Regards, 
Gaurav