Subject: Tech Support Candidate - Erri Venkata Vasudevakumar
From: Erri Venkata Vasudevakumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 03:35:04 -0400

| | Tech Support Test

Name | Erri Venkata Vasudevakumar
E-mail | [email-masked]
Phone Number | (+91) 9703151493
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kadapa
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Restart My Device
Step 2:Make Sure the Internet Connection Works
Step 3:Open your browser. In the address bar at the top, type in , then push Enter or Return.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.Make sure search results load properly.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
Step 4:Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Make the connection on in our mobile phone. Turn on the bluetooth, Paire the bluetooth to our mobile phone Select the name in our phone. Finally Bluetooth is Successfully connected to our device.
What according to you makes you a good candidate for customer service or technical support job? | Its all about our attitude in addition to our academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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