Subject: Tech Support Candidate - Anchal Agnihotri
From: Anchal Agnihotri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 03:33:12 -0400

| | Tech Support Test

Name | Anchal Agnihotri
E-mail | [email-masked]
Phone Number | (210001) 7570004025
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | banda (but i am ready to realocate )
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | 0 | 0
Previous Employer 1 | NA | NA | 0 | 0
Previous Employer 2 | NA | NA | 0 | 0

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if i can load another  website like yahoo.
- Then firstly i close that site , (the problem only happen with certain websites)

- if i can't  open another site , countinue on to the next step

if the problem not solve   then refresh the page
clean your cookies and cache
make sure browse is up to date
restart web browse
or try a diffrent browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. put your bluetooth in a pairing mode
2. Swipe down from the top of your mobile screen
3. tap and hold the bluetooth
4. select the option to pair a new device
5. select your Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | According to me key traits for the job like communication skills, and passion for customer service, lean into the aspects of your current or past positions that you love and excel at that are also part of the job .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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