Subject: Tech Support Candidate - saheb modak
From: saheb modak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 02:19:44 -0400

| | Tech Support Test

Name | saheb modak
E-mail | [email-masked]
Phone Number | (91) 8100022179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | freelancer | | |
Previous Employer 1 | Mindsquare | | |
Previous Employer 2 | cms it services | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | simply first check internet connection status on that particular system then restore the browser if still not happen try with another browse. last ping the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Touch and on Bluetooth option on the smart phone and then search for a pair device
What according to you makes you a good candidate for customer service or technical support job? | on time problem-solving skill and polite attitude
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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