Subject: Daily performance summary for LiveSalesman team for Aug 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 3 | 14 | 22
Abdallah Ahmed | 0 | 5 | 0 | 2 | 7
Sultan Motawa | 0 | 0 | 14 | 0 | 14
taher Mohammad | 0 | 0 | 18 | 7 | 25
Malek Hosan | 1 | 1 | 0 | 0 | 2
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 1 | 5 | 0 | 6
Ali Ibraheem | 0 | 6 | 17 | 1 | 24
Khaled Sufian | 0 | 2 | 13 | 2 | 17
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 9 | 1 | 10
Nourah Alfhaid | 0 | 0 | 33 | 2 | 35
Wejdan Alotaibi | 0 | 0 | 35 | 7 | 42
Grand Total | 1 | 22 | 147 | 36 | 206

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 47
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 6
| | Delayed Delivery (HH) | 2
| | Delivery Status | 82
| Product Complaint | Complaint within Warranty | 11
Customer Services Total | | | 149
Live Sales | Pre-Sale | Help in completing the order | 19
| | Promotion guide | 1
Live Sales Total | | | 20
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 1
PreSales Total | | | 1
Grand Total | | | 171

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 1 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
taher Mohammad | 7 | 0 | 1 | 0 | 1 | 9 | 18
Ali Ibraheem | 14 | 0 | 9 | 4 | 4 | 15 | 46
Ali hazzaa | 10 | 4 | 7 | 11 | 8 | 10 | 50
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 1 | 2 | 3
Abdallah Ahmed | 16 | 1 | 4 | 3 | 3 | 7 | 34
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 1 | 0 | 1 | 0 | 0 | 1 | 3
! Hassan Bin Saeed | 3 | 3 | 0 | 1 | 3 | 2 | 12
Sultan Motawa | 1 | 0 | 2 | 0 | 1 | 0 | 4
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 13 | 2 | 0 | 3 | 0 | 0 | 18
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Nourah Alfhaid | 3 | 0 | 0 | 0 | 0 | 0 | 3
Wejdan Alotaibi | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 76 | 10 | 25 | 23 | 22 | 50 | 206

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 1 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 1 | 2
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 2 | 4
Ali Ibraheem | 6 | 2 | 0 | 1 | 0 | 1 | 10
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 2 | 2 | 1 | 0 | 0 | 0 | 5
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 5 | 1 | 1 | 0 | 8 | 30

Please feel free to reach out for any further clarifications.