Subject: Daily performance summary for LiveSalesman team for Aug 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 09:01:21 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 4 | 7 | 11 | 0 | 12 | 34
Mosab Mohammed Abdalla Nasreldin | 11 | 0 | 6 | 0 | 4 | 21
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 0 | 3 | 4
Syed Ataullah | 4 | 0 | 0 | 0 | 1 | 5
Alhamzi Mohammed | 0 | 4 | 20 | 0 | 1 | 25
Mohiuddin Lsm | 0 | 11 | 16 | 0 | 7 | 34
Waseem Ahemad . Khan | 0 | 1 | 26 | 0 | 2 | 29
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 20 | 23 | 79 | 0 | 31 | 153

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 42
| Delivery Related | (blank) | 1
| | Damage during delivery | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 6
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 2
| | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 1
| | Refund for Other reason | 1
| | Return Request Initiation | 2
Customer Services Total | | | 66
Mattress Related | Post-Sales | Spring issue | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 10
| Other Enquiry | Offers | 2
| | Payment Methods | 1
| Policy Related | (blank) | 1
| Product Related | Combo | 1
| | Product Specification | 1
PreSales Total | | | 16
Grand Total | | | 86

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 1 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 7 | 5 | 1 | 0 | 0 | 1 | 14
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 2 | 2 | 0 | 0 | 0 | 0 | 4
LSM Automation Bot | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 8 | 1 | 0 | 1 | 2 | 27

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 1 | 0 | 1 | 3 | 13 | 22
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 7 | 1 | 0 | 1 | 2 | 6 | 17
Mohiuddin Lsm | 5 | 1 | 0 | 1 | 0 | 3 | 10
Waseem Ahemad . Khan | 1 | 1 | 4 | 6 | 2 | 6 | 20
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 6 | 7
| 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 5 | 0 | 0 | 1 | 4 | 12
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 1 | 0 | 2
Grand Total | 20 | 9 | 4 | 10 | 9 | 43 | 95

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 3 | 0 | 1 | 0 | 1 | 3 | 8
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 3 | 5
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 3 | 1 | 1 | 2 | 0 | 1 | 8
Alhamzi Mohammed | 2 | 0 | 0 | 3 | 0 | 1 | 6
Aws Adra | 4 | 0 | 1 | 1 | 0 | 0 | 6
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 1 | 3 | 6 | 1 | 10 | 39

Please feel free to reach out for any further clarifications.