Subject: Tech Support Candidate - Nitish Kumar Kamat
From: Nitish Kumar Kamat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 15:20:13 -0400

| | Tech Support Test

Name | Nitish Kumar Kamat
E-mail | [email-masked]
Phone Number | (+918084757591) 9971307384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
System Engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | 00
Previous Employer 1 | NA | NA | NA | 00
Previous Employer 2 | NA | NA | NA | 00

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear the browser's history and cache/cookies.
Try a different web browser.
Restart computer/device.
Log out and log back in to the account.
Restart internet network.

Use a website down checker.
Use a ping checker.
Run step-by-step diagnostics.
Conduct a Traceroute.
Use network and website monitoring software.

Go to Websites & Domains > the site's domain name > click File Manager. Alternatively, go to Files. Select Logs in the left frame and click error_log in the list.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | How do I pair a Bluetooth device to Windows 10? To pair to a Windows laptop or desktop, make sure Bluetooth is enabled by either right-clicking the Bluetooth icon in the Notifications area or going to Control Panel > Hardware and Sound > Devices and Printers.
What according to you makes you a good candidate for customer service or technical support job? | When hiring a customer service representative, look for ​​experience working with Client Management Systems (CMS), creative problem solving skills, excellent interpersonal communication and a positive attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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