Subject: Re: Transcript of Wednesday, August 24th, 2022, 09:56:10 pm. Operator: Harry. Visitor: Sara
From: Charles Neville <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: manager <[email-masked]>
Date: Mon, 29 Aug 2022 14:59:08 +0200

Hi Saurabh,

Thank you for having words - it does seem the quality of agents taking our
chats has improved of late.

Let's hope it stays this way.

Charles

On Thu, Aug 25, 2022 at 12:45 AM Saurabh Dadu <[email-masked]>
wrote:

> Hi Charles,
>
> Thank you for your email. Apologies for the response from the agent.
>
> We just spoke to the agent. A couple of days back there was an update
> about e-sims, and the agent denied to the customer that we do e-sims. Later
> his supervisors discussed with him he should have collected contact and
> passed it as a lead.
>
> This time before saying no to someone, he was worried to not to deny
> service to a customer and be in a situation later to find out that we
> deliver that service.
>
> I completely understand your frustration, but this is really agent getting
> confused and a bit afraid.
>
> I believe the agent does deserve another opportunity. However, we will
> respect whatever decision you take.
>
> Kind regards,
>
> Saurabh Dadu
> *LiveSalesman*
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
> ------------------------------
> *From:* Charles Neville <[email-masked]>
> *Sent:* 25 August 2022 3:38 AM
> *To:* Saurabh Dadu <[email-masked]>
> *Cc:* manager <[email-masked]>
> *Subject:* Re: Transcript of Wednesday, August 24th, 2022, 09:56:10 pm.
> Operator: Harry. Visitor: Sara
>
> We have an FAQ for small requests / single services. This is clearly that.
>
> Now our sales staff will waste time explaining that we can’t help them
> with this.
>
> A reasonably well written bot would perform better
>
> Saurabh, I’m sorry, when your service truly paid attention to what people
> asked, it was worth having, but I think it’s time we parted ways.
>
> Please let me know what you need from us to terminate our arrangement.
>
> Best regards
>
> Charles.
>
> On Thu, 25 Aug 2022 at 00:00, 'LiveChat' via Sales Forms <
> [email-masked]> wrote:
>
>
>
>
>
>
>
> Chat transcript
>
>
>
> *Name:* Sara
>
> *E-mail (optional):*
>
>
> *ref* https://www.google.com/,landing=https://jaywaytravel.com/croatia
>
>
>
>   Harry Wed, 08/24/22 09:56:10 pm UTC
>
> Hello, Can I help you plan your upcoming vacation?
>
>
>
>
>   Sara 09:56:14 pm
>
> Just Ferry Tickets 6 in total for 3 days for 2 people. These are the dates
> we need ferry tickets for: September 13 From Split to Harv between 10 AM -
> 1PM. September 14 From Harv to Dubrovnik 10 AM - 2 PM. September 15 From
> Dubrovnik to Split.
> We would like to book Ferry tickets in Croatia
>
>
>
>
>   Harry 09:56:58 pm
>
> I am a front line executive. Let me have one of our expert vacation
> planners get in touch with you for a free consultation to understand your
> exact requirements and help you plan your travel. May I have your contact?
>
>
>
>
>   Sara 09:57:14 pm
>
> sure. [email-masked]
>
>
>
>
>   Harry 09:57:31 pm
>
> Thanks for the information. I will forward your concern to our Travel
> Expert so that they can assist you with your requirements soon.
> Is there anything else I can help you with?
> Are we still connected?
>
>
>
>
>   Sara 10:00:18 pm
>
> no that it
>
>
>
>
>   Harry 10:00:23 pm
>
> It was nice talking to you. Have a great day, goodbye!
>
>
>
>
>
> Sara archived the chat 10:00:26 pm
>
>
>
> Duration: 4m 16s
> Chat started on: https://jaywaytravel.com/contact
> Referrer: https://jaywaytravel.com/croatia
> Visitor geolocation: Scarborough, Ontario, Canada / 99.227.79.11
> <http://twitter.com/LiveChat> <http://facebook.com/LiveChat>
>
> E-mail from LiveChat
> <https://www.livechatinc.com/powered-by-livechat/?utm_source=chat_transcript&utm_medium=email&utm_campaign=jaywaytravel.com>
>
> --
> --
> Charles Neville
> Marketing Director,  JayWay Travel Inc.
> M +420 720 574 576
> T +1 914 500 8984
> E [email-masked]
> W jaywaytravel.com
> IATAN Accredited: # 33-7 4707 0
>