Subject: Tech Support Candidate - Shubham katiyar Shubham
From: Shubham katiyar Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 06:26:31 -0400

| | Tech Support Test

Name | Shubham katiyar Shubham
E-mail | [email-masked]
Phone Number | (91) 9761914990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bengaluru
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Itc infotech india limited | Jr IT executive | 20 November 2022 | 23500
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check internet connection. If the system is in domain then we have to first check LAN and wifi connection. If the connection is ok then we have to check user account is locked or not in AD tool. If the account is unlock then we have to check this website in all browser which is installed in my system. After that if it is not open then we have to clear all cookies and history in my web browser after that one time we have to restart the system. After that i will check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 I will turn on the bluetooth device
2 I will turn on Bluetooth in my phone
3 we have to search all bluetooth device
4 select device and pairing it with my phone
5 after pairing it connect.

What according to you makes you a good candidate for customer service or technical support job? | Good knowledge of hardware and technical system support like hardware troubleshooting, software understanding, Good speaking skills, good knowledge of servers, vpn, Active directory, RSA etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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