Subject: Tech Support Candidate - Sadhana Yadav
From: Sadhana Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 03:12:53 -0400

| | Tech Support Test

Name | Sadhana Yadav
E-mail | [email-masked]
Phone Number | (+91) 8287806718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghazipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Novezo Consulting Pvt.Ltd. | Ems Administrator | |
Previous Employer 1 | HCL Infosystem limited | Associate | 30/4/2021 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my Device.

Make sure Internet connection works.

check if the website is down for everybody or just for me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe Down from the top of the screen
Touch and Hold Bluetooth.
Tap pair New Device. if you don't pair new device.
Tap the name of the Bluetooth devices you want to pair with your Device.

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener to listen the requirements to resolve the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |