Subject: Tech Support Candidate - Saurabh Bhura
From: Saurabh Bhura <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 01:55:53 -0400

| | Tech Support Test

Name | Saurabh Bhura
E-mail | [email-masked]
Phone Number | (91) 8905971204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bikaner
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC technologies | Production analyst | 28 feb 2022 | 93467
Previous Employer 1 | Tata consultancy services | process lead | 15 august 2018 | 55000
Previous Employer 2 | Mindtree | senior test engineer | 15 december 2015 | 39400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) we will try to check the internet connectivity.
2) We will check the url by pinging in the command terminal by running command ping ip.
3)we will clear the cookies in the browser.
4) we will try to open the url in different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) we will open the bluetooth in mobile by going in settings.
2) we will enable the bluetooth in our phone.
3) we will open the bluetooth of speaker.
4) we will give the username and password of mobile bluetooth to connect to speaker bluetooth

What according to you makes you a good candidate for customer service or technical support job? | Had good experience in this filed
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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