Subject: Trainer Candidate - Ranno Kumari
From: Ranno Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 01:08:20 -0400

| | Tech Support Test

Name | Ranno Kumari
E-mail | [email-masked]
Phone Number | (+91) 08287601527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unacademy | QA | 25 Aug '22 | 5.5
Previous Employer 1 | Saburi tlc worldwide pvt. Ltd | S. QA | 16 Nov'2021 | 3.75
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | Call audit, sharing feedback, weekly and monthly reports, RCA, projects, NHT Session, new qa OJT session,
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Being quality analyst use yo audit the calls and we are one who have to manage and bring improvements in quality of my team post any changes in process.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service where in customer' qurey resolve however customer did not appreciate for support.
Great customer service where in customer' qurey resolve and customer happy and appreciate for support that he has received

What according to you makes you a good candidate for this position? | I am honest, hard worker and multi tasker
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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