Subject: Trainer Candidate - Nikita Bhatnagar
From: Nikita Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 00:10:10 -0400

| | Tech Support Test

Name | Nikita Bhatnagar
E-mail | [email-masked]
Phone Number | (91) 9024233654
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida 119

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wakefit | Asst Lead Quality department | Na | 48000/-
Previous Employer 1 | Sigma minerals | Hr recruiter | 2016 | 20000/-
Previous Employer 2 | Racloier | Hr recruiter | 2014 | 25000/-

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in Quality?

Call, Chat and Ticket audits
Constructive feedback to agents.
RCA to analyse major process related issues.
Process change recommended through analysis and ensuring it’s adherence and results are as desired.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Difficult is to manage tenured employees in the team with no recognition or promotion. I managed to up skill their performance and align it with organisation goal so that both company and employee can be benefitted.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is resolving customer issues like Myntra. and great customer service is not letting customer suffer with any complaints like Amazon.
What according to you makes you a good candidate for this position? | My through experience in field and extensive exposure gained while setting up the quality department for Wakefit
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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