Subject: Daily performance summary for LiveSalesman team for Aug 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 1 | 0 | 2
Abdallah Ahmed | 0 | 12 | 0 | 21 | 33
Jok Kuol | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 51 | 1 | 52
Sultan Motawa | 0 | 0 | 14 | 0 | 14
Ali Ibraheem | 0 | 2 | 19 | 5 | 26
taher Mohammad | 0 | 0 | 15 | 5 | 20
Hasan Nour | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 8 | 0 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 1 | 4 | 6 | 11
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 0 | 0 | 2
Wejdan Alotaibi | 0 | 0 | 34 | 1 | 35
Grand Total | 0 | 19 | 146 | 39 | 204

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 38
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 5
| | Delivery Status | 95
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 158
Live Sales | Pre-Sale | Help in completing the order | 18
Live Sales Total | | | 18
PreSales | Other Enquiry | Payment Methods | 1
PreSales Total | | | 1
Grand Total | | | 177

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
taher Mohammad | 3 | 0 | 2 | 1 | 2 | 5 | 13
Ali Ibraheem | 11 | 4 | 4 | 5 | 3 | 10 | 37
Ali hazzaa | 11 | 11 | 8 | 5 | 2 | 15 | 52
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 3 | 0 | 4 | 12
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 2 | 3
Abdallah Ahmed | 25 | 3 | 12 | 3 | 4 | 7 | 54
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 2 | 3 | 5 | 3 | 5 | 18
Sultan Motawa | 0 | 0 | 0 | 0 | 1 | 0 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 0 | 1 | 2 | 0 | 0 | 3
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 2 | 0 | 0 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 58 | 22 | 30 | 24 | 16 | 52 | 202

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 3 | 0 | 2 | 0 | 0 | 1 | 6
Ali Ibraheem | 2 | 1 | 0 | 0 | 0 | 1 | 4
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 1 | 0 | 1 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ali hazzaa | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 2 | 3 | 0 | 0 | 7 | 25

Please feel free to reach out for any further clarifications.