Subject: Daily performance summary for LiveSalesman team for Aug 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 9 | 11 | 10 | 0 | 5 | 35
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 1 | 0 | 0 | 7
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 2 | 5 | 12 | 0 | 11 | 30
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 4
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 2 | 24 | 0 | 1 | 27
Waseem Ahemad . Khan | 0 | 3 | 19 | 0 | 0 | 22
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 24 | 21 | 66 | 0 | 17 | 128

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 16
| Delivery Related | Damage during delivery | 2
| | Delayed Delivery (HH) | 3
| | Delivery Status | 5
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 42
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 6
| Other Enquiry | Store Availability | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 5
PreSales Total | | | 18
Grand Total | | | 64

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 5 | 3 | 1 | 0 | 0 | 1 | 10
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1 | 0 | 2
Syed Ataullah | 0 | 2 | 0 | 0 | 0 | 0 | 2
LSM Automation Bot | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 11 | 6 | 1 | 0 | 1 | 2 | 21

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 7 | 0 | 1 | 1 | 0 | 9 | 18
Jok Kuol | 4 | 0 | 0 | 1 | 1 | 9 | 15
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 4 | 7
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 1 | 7 | 9
Waseem Ahemad . Khan | 3 | 3 | 2 | 7 | 3 | 5 | 23
| 0 | 0 | 0 | 0 | 1 | 1 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 3 | 3 | 0 | 3 | 0 | 5 | 14
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 20 | 6 | 3 | 13 | 6 | 43 | 91

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 8 | 2 | 2 | 0 | 0 | 3 | 15
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 1 | 2
Waseem Ahemad . Khan | 3 | 1 | 2 | 1 | 1 | 2 | 10
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 1 | 1 | 0 | 3 | 7
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 1 | 0 | 0 | 1 | 0 | 0 | 2
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 16 | 4 | 6 | 3 | 1 | 11 | 41

Please feel free to reach out for any further clarifications.