Subject: Daily performance summary for LiveSalesman team for Aug 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Aug 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 4 | 5 | 9
Abdallah Ahmed | 0 | 41 | 0 | 13 | 54
taher Mohammad | 0 | 3 | 20 | 8 | 31
Ali hazzaa | 0 | 1 | 3 | 3 | 7
Jok Kuol | 0 | 0 | 0 | 0 | 0
LSM Automation Bot | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 8 | 0 | 2 | 10
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 1 | 19 | 1 | 21
Khaled Sufian | 0 | 0 | 35 | 1 | 36
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 26 | 1 | 27
Nourah Alfhaid | 0 | 0 | 58 | 2 | 60
Sultan Motawa | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 54 | 166 | 36 | 256

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 59
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 5
| | Delivery Status | 57
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Refund for Other reason | 1
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 141
Live Sales | Pre-Sale | Help in completing the order | 24
| | Help placing new order | 1
Live Sales Total | | | 25
PreSales | (blank) | (blank) | 3
| Product Related | Product Specification | 1
PreSales Total | | | 4
Grand Total | | | 170

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 5 | 10 | 4 | 1 | 2 | 16 | 38
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 2 | 3
Ali hazzaa | 7 | 9 | 6 | 5 | 2 | 11 | 40
Mosab Mohammed Abdalla Nasreldin | 12 | 1 | 2 | 3 | 0 | 6 | 24
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 2 | 4
Abdallah Ahmed | 13 | 10 | 5 | 2 | 4 | 6 | 40
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 6 | 1 | 0 | 1 | 0 | 2 | 10
Malek Hosan | 0 | 1 | 1 | 2 | 0 | 1 | 5
Mohiuddin Lsm | 4 | 4 | 4 | 4 | 4 | 6 | 26
Sultan Motawa | 0 | 0 | 0 | 0 | 1 | 0 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Nourah Alfhaid | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 52 | 36 | 22 | 18 | 14 | 54 | 196

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 5 | 0 | 0 | 0 | 0 | 1 | 6
Ali Ibraheem | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mohiuddin Lsm | 2 | 0 | 1 | 0 | 0 | 0 | 3
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 0 | 1 | 0 | 0 | 6 | 19

Please feel free to reach out for any further clarifications.