Subject: Daily performance summary for LiveSalesman team for Aug 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Aug 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 4 | 5 | 14 | 0 | 11 | 34
Mosab Mohammed Abdalla Nasreldin | 7 | 2 | 6 | 0 | 1 | 16
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 1 | 11 | 0 | 4 | 17
LSM Automation Bot | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 3 | 18 | 0 | 2 | 23
Mohiuddin Lsm | 0 | 1 | 5 | 0 | 2 | 8
Waseem Ahemad . Khan | 0 | 1 | 12 | 0 | 6 | 19
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 13 | 66 | 0 | 27 | 119

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 19
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 3
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
| | Return Request Initiation | 1
Customer Services Total | | | 35
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 3
| Other Enquiry | Store Availability | 7
| | Store Location | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 2
| Product Related | Combo | 1
| | Product Specification | 6
PreSales Total | | | 23
Grand Total | | | 63

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 8 | 2 | 0 | 0 | 0 | 1 | 11
Aws Adra | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
LSM Automation Bot | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 2 | 0 | 0 | 1 | 2 | 18

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 1 | 1 | 0 | 1 | 2 | 10 | 15
Jok Kuol | 1 | 0 | 1 | 2 | 1 | 8 | 13
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 3 | 3
Waseem Ahemad . Khan | 1 | 2 | 0 | 7 | 2 | 3 | 15
Aws Adra | 5 | 1 | 1 | 0 | 0 | 5 | 12
| 0 | 0 | 0 | 0 | 1 | 1 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 8 | 1 | 0 | 3 | 1 | 7 | 20
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 16 | 5 | 2 | 13 | 7 | 40 | 83

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 8 | 2 | 0 | 0 | 0 | 1 | 11
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 1 | 0 | 4 | 8
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 4 | 1 | 2 | 0 | 1 | 2 | 10
Mohiuddin Lsm | 1 | 0 | 2 | 0 | 0 | 0 | 3
Aws Adra | 4 | 0 | 0 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 4 | 4 | 1 | 1 | 9 | 39

Please feel free to reach out for any further clarifications.