Subject: Arabic Language Test - Aseel Altwity
From: Aseel Altwity <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 13:35:09 -0400

| | Foreign Language Screening Test

Name | Aseel Altwity    /  (141003) 9815231099    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

Thanks for reaching us,

We are sorry to inform you that our courier team try to deliver the order but the address was not correct.

Can you share with us your address.

Regards
Livesalesman Team.
مرحبا سيدي،

شكرا لتواصلك معنا.

نعتذر عن المشكلة التي واجهتها حيث ان فريقنا حاول توصيل الطلب ولكن واجهنا مشكلة بالعنوان لذلك نرجوا منك تزويدنا بالعنوان كاملا.حتى نستطيع توصيل الطلب بنجاح.

ننتظر رد منك لنقوم بالاجراءات المناسبة لضمان توصيل الطلب.

خدمة العملاء.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

Thanks for reaching us,

We are really sorry for delivering damage item to you.

Could you please charge with us some photo showing the issue on the item that we can share it with
our team to do the needful.

Looking to hear from you.
Regards
Livesalesman Team.
مرحبا سيدي

شكرا لتواصلك معنا.

نعتذر لوصولك منتج غير سليم ونرجوا منك تزويدنا ببعض الصور للمنتج تظهر عيوبه حتى نقوم بعمل مايلزم.

شكرا لتواصلك معنا.

فريق الدعم.

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