Subject: Tech Support Candidate - SAHIL CHAUHAN
From: SAHIL CHAUHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 10:30:55 -0400

| | Tech Support Test

Name | SAHIL CHAUHAN
E-mail | [email-masked]
Phone Number | (+91) 9816208903
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | KOTLA MUBARAKPUR , NEW DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step as a user I will check my connections that everything is fine or not . if there is any problem with my internet connection then I will this problem.

In my second step I will restart my pc again. It is really helpful.

In my Third step I will make sure that is this site is only busy for me or for everyone . So there is the site available called Down for everyone or just me
in which you have to paste the website address that you wants to explore. And then this will comes as a solution.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Press and hold the power button of your speaker.

2.Turns on your mobile Bluetooth and search for speaker's name .

3. Once you find your exact device name click on that name.

4. Click on pair and then you have successfully paired with your speakers.

What according to you makes you a good candidate for customer service or technical support job?

1. Detail knowledge about the product / services you offered.

2.  Effective communication skills.

3. Patience to listen customer.

4. Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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