Subject: Tech Support Candidate - Kaifee Madar
From: Kaifee Madar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 09:29:17 -0400

| | Tech Support Test

Name | Kaifee Madar
E-mail | [email-masked]
Phone Number | (+91) 8800227394
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sonipat, Haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take the following steps to troubleshoot the problem -
1)  Check typos in the web address
2)  Make sure the internet connection is working normally
3)  Clear cache and cookies and try again
4)  Look for the exact error name if specific then search on google to fix it
5)  Use a website down checker
6)  Use a ping checker
7)  Run step-by-step diagnostics
8)  Conduct a Traceroute
9)  Use network and website monitoring software
10) Save my work and restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth speaker
2) Turn on the Bluetooth on the mobile phone and pair it with the speaker
3) Both will be connected

What according to you makes you a good candidate for customer service or technical support job? | I have strong communication and technical skills. And I am confident that I can do a great job at work, so I believe I am a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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