Subject: Tech Support Candidate - Adarsh Raj Adarsh
From: Adarsh Raj Adarsh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 08:59:07 -0400

| | Tech Support Test

Name | Adarsh Raj Adarsh
E-mail | [email-masked]
Phone Number | (110093) 9971820941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad Garden ,GTB Enclave
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. first i will check my Internet connection whether it is stable or not/whether i am connected with my internet or not.
if error is still showing up then
2. i will try to open other sites to check whether other sites are having same issue or is it just ndtv.com
3. i will try to open www.ndtv.com in some other browser like mozilla firefox , internet explorer or microsoft edge
4.last but not the least , i will try to clear all the cookies and cookies of the particular browser that i am trying to open website on

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. first i will swipe down from the top of the screen.
2. i will make sure that my Bluetooth is turned on.
3. Touch and hold Bluetooth .
4. In the list of paired devices, will tap a paired but unconnected device.
5. When my phone and the Bluetooth device will be connected, the device will show as connected .

What according to you makes you a good candidate for customer service or technical support job?

Decent communication skills , will able to understand customer query and will try to solve it as  early as possible while making sure that same issue won't happen again.
will able to convey or guide customer/ client throughout the whole process easily.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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