Subject: Trainer Candidate - Raj Vikram Rana
From: Raj Vikram Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 07:15:19 -0400

| | Tech Support Test

Name | Raj Vikram Rana
E-mail | [email-masked]
Phone Number | (201014) 8130855402
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gyan Khand 1

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechMahindra | Process Trainer | Still working | Rs 18,000
Previous Employer 1 | Royal Caribbean International | GSA | Dec 2019 | 1500 + US dollar
Previous Employer 2 | Taj Palace | GSA | Dec 2016 | Na

If Selected, how much time do you need to join? | 1 Month notice period
Please briefly describe your work experience specifically in Quality? | I am currently working as a process trainer and didnot work as quality analysts but the role of a quality to ensure that the agents provide quality service in line with the organizational objectives.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | So far i didnot go through that situation, along with new batch, make sure to meet quality parameter and have mock calls practices, call listening etc.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just to provide end to end service but great customer service is valuing customer time, have pleasant attitude and provide knowledge and resourceful resources.
What according to you makes you a good candidate for this position? | My dedication and punctuality.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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