Subject: Re: Daily performance summary for LiveSalesman team for Aug 26th, 2022
From: Syed Ataullah <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: anslem misquitta <[email-masked]>, Sabry Yousef <[email-masked]>, HB report <[email-masked]>, aniyam developer <[email-masked]>, Ashish Dabral <[email-masked]>, Ankit Arora <[email-masked]>, Sameer Sadiq <[email-masked]>, Faizal Maradeya <[email-masked]>, Shahzeen Rizvi <[email-masked]>, Manmohan Chittlangia <[email-masked]>, Tejendra Singh <[email-masked]>, Nalineedhar Kasibhatla <
Date: Sat, 27 Aug 2022 01:39:00 -0700 (MST)

Hello Murtaza. 

FYI by the end of today will send the report of those ageing tickets with remark. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]>, "anslem misquitta" <[email-masked]>, "Sabry Yousef" <[email-masked]> 
Cc: "HB report" <[email-masked]>, "aniyam developer" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Ankit Arora" <[email-masked]>, "Sameer Sadiq" <[email-masked]>, "Faizal Maradeya" <[email-masked]>, "Shahzeen Rizvi" <[email-masked]>, "Manmohan Chittlangia" <[email-masked]>, "Tejendra Singh" <[email-masked]>, "Nalineedhar Kasibhatla" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Alan Ninan" <[email-masked]>, "Ashick Ali" <[email-masked]>, "ahmed zoher" <[email-masked]> 
Sent: Saturday, August 27, 2022 1:39:14 PM 
Subject: RE: Daily performance summary for LiveSalesman team for Aug 26th, 2022 

Hi Syed, 

Request you to check the aging for Whats app tickets there are 45 tickets showing in open status beyond 15 days. 

[ mailto:[email-masked] | @Anslem
 Misquitta ] / [ mailto:[email-masked] | 
@Sabry Yousef ] – please check with Syed and get this actioned and closed. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: HB report <[email-masked]> 
Sent: Saturday, August 27, 2022 7:31 AM 
To: [email-masked]; [email-masked]; Ankit Arora <[email-masked]>; Sameer Sadiq <[email-masked]>; Faizal Maradeya <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]>; [email-masked]; [email-masked]; Ashick Ali <[email-masked]>; Ahmed Zoher <[email-masked]> 
Subject: Daily performance summary for LiveSalesman team for Aug 26th, 2022 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Please find listed below the performance data for the LiveSalesman team for Aug 26th, 2022. 

    * Total tickets created : 

Total tickets created 	

Groups 					

Agent Name 	

Facebook HB UAE 	

Whatsapp open 	

Whatsapp resolved 	

HomeBox Instagram 	

Emails UAE 	

Grand Total 

Mosab Mohammed Abdalla Nasreldin 	

5 	

1 	

4 	

0 	

0 	

10 

Abdallah Ahmed 	

0 	

0 	

0 	

0 	

0 	

0 

taher Mohammad 	

0 	

0 	

0 	

0 	

0 	

0 

Ali Ibraheem 	

0 	

0 	

0 	

0 	

0 	

0 

Jok Kuol 	

4 	

3 	

1 	

1 	

5 	

14 

Mohiuddin Lsm 	

1 	

1 	

6 	

0 	

1 	

9 

Syed Ataullah 	

2 	

0 	

0 	

0 	

0 	

2 

Aws Adra 	

0 	

9 	

10 	

0 	

4 	

23 

! Hassan Bin Saeed 	

0 	

0 	

0 	

0 	

0 	

0 

Khaled Sufian 	

0 	

0 	

0 	

0 	

0 	

0 

Malek Hosan 	

0 	

0 	

0 	

0 	

2 	

2 

Nourah Alfhaid 	

0 	

0 	

0 	

0 	

0 	

0 

Grand Total 	

12 	

14 	

21 	

1 	

12 	

60 

    * Whatsapp chat type: 

HB Chat Type 	

Reason Category 	

Sub Reason 	

Count of HB Chat Type 

Customer Services 	

(blank) 	

(blank) 	

3 

Delivery Related 	

Damage during delivery 	

3 

Delivery Status 	

3 

Missing items\parts 	

1 

Reschedule Delivery 	

2 

Wrong commitments 	

1 

Product Complaint 	

Complaint within Warranty 	

5 

Refunds and Cancelations 	

Cancelation 	

1 

Delay collection 	

1 

Refunds after Return 	

1 

Customer Services Total 			

21 

Mattress Related 	

Pre-Sales 	

Product Query - Size/Material Etc. 	

1 

Mattress Related Total 			

1 

No Answer Total 			

1 

No Answer 	

No Answer 	

No Answer 	

1 

PreSales 	

(blank) 	

(blank) 	

5 

Other Enquiry 	

Store Availability 	

1 

Store Location 	

1 

Product Related 	

Product Specification 	

5 

PreSales Total 			

12 

Grand Total 			

35 

    * Total count of ageing for Facebook: 

Facebook 	

Ageing 						

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Jok Kuol 	

1 	

0 	

0 	

0 	

0 	

1 	

2 

Mosab Mohammed Abdalla Nasreldin 	

5 	

1 	

0 	

0 	

0 	

1 	

7 

Aws Adra 	

1 	

0 	

0 	

0 	

1 	

0 	

2 

Syed Ataullah 	

2 	

0 	

0 	

0 	

0 	

0 	

2 

Grand Total 	

9 	

1 	

0 	

0 	

1 	

2 	

13 

    * Total count of ageing for Whatsapp: 

Whatsapp 	

Ageing 	

	

	

	

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Mohiuddin Lsm 	

1 	

1 	

1 	

2 	

0 	

8 	

13 

Jok Kuol 	

2 	

3 	

2 	

5 	

1 	

6 	

19 

Alhamzi Mohammed 	

0 	

0 	

0 	

0 	

0 	

3 	

3 

Mosab Mohammed Abdalla Nasreldin 	

6 	

0 	

0 	

2 	

1 	

13 	

22 

Waseem Ahemad . Khan 	

1 	

0 	

2 	

3 	

0 	

2 	

8 

Aws Adra 	

7 	

2 	

1 	

1 	

0 	

7 	

18 

0 	

0 	

0 	

0 	

1 	

1 	

2 

Hasan Nour 	

0 	

0 	

0 	

0 	

0 	

2 	

2 

Grand Total 	

17 	

6 	

6 	

13 	

3 	

42 	

87 

    * Total count of ageing for Emails UAE : 

Emails UAE 	

Ageing 	

	

	

	

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Anslem Misquitta 	

0 	

0 	

0 	

0 	

0 	

2 	

2 

Jok Kuol 	

7 	

2 	

0 	

0 	

0 	

1 	

10 

0 	

0 	

0 	

0 	

0 	

1 	

1 

Mosab Mohammed Abdalla Nasreldin 	

1 	

3 	

0 	

1 	

0 	

5 	

10 

Waseem Ahemad . Khan 	

4 	

0 	

2 	

0 	

0 	

1 	

7 

Mohiuddin Lsm 	

0 	

2 	

0 	

0 	

0 	

0 	

2 

Aws Adra 	

2 	

0 	

0 	

0 	

0 	

0 	

2 

Grand Total 	

14 	

7 	

2 	

1 	

0 	

10 	

34 

Please feel free to reach out for any further clarifications. 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com