Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 04:27:29 -0400

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (91) 7217821446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugr
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc solution | Remote desktop emgineet | | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am getting this error, I will check my internet first, if there is not any issue with internet, I will try in different browser, if I will get same result then I will check with my colleagues if they are getting same isuue Or not. If only I am facing the issue, I will clear browser cache and restart system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I turn on bluetooth speaker first then turn on bluetooth setting at mobile and find the speaker name and pair device
What according to you makes you a good candidate for customer service or technical support job? | I never stop learning, I always try to learn more, I don't care that from where I am getting knowledge, I just try to learn.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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