Subject: RE: Daily performance summary for LiveSalesman team for Aug 26th, 2022
From: Murtaza Kutiyanawala <[email-masked]>
To: Syed Ataullah <[email-masked]>, Anslem Misquitta <[email-masked]>, Sabry Yousef <[email-masked]>
Cc: HB report <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Ankit Arora <[email-masked]>, Sameer Sadiq <[email-masked]>, Faizal Maradeya <[email-masked]>, Shahzeen Rizvi <[email-masked]>, Manmohan Chittlangia <[email-masked]>, Tejendra Singh <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, "[email-masked]" <[email-masked]>, "
Date: Sat, 27 Aug 2022 08:09:14 +0000

Hi Syed,

Request you to check the aging for Whats app tickets there are 45 tickets showing in open status beyond 15 days.

@Anslem Misquitta<mailto:[email-masked]> / @Sabry Yousef<mailto:[email-masked]> - please check with Syed and get this actioned and closed.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: HB report <[email-masked]>
Sent: Saturday, August 27, 2022 7:31 AM
To: [email-masked]; [email-masked]; Ankit Arora <[email-masked]>; Sameer Sadiq <[email-masked]>; Faizal Maradeya <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]>; [email-masked]; [email-masked]; Ashick Ali <[email-masked]>; Ahmed Zoher <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for Aug 26th, 2022

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Please find listed below the performance data for the LiveSalesman team for Aug 26th, 2022.

  *   Total tickets created :
Total tickets created
Groups
Agent Name
Facebook HB UAE
Whatsapp open
Whatsapp resolved
HomeBox Instagram
Emails UAE
Grand Total
Mosab Mohammed Abdalla Nasreldin
5
1
4
0
0
10
Abdallah Ahmed
0
0
0
0
0
0
taher Mohammad
0
0
0
0
0
0
Ali Ibraheem
0
0
0
0
0
0
Jok Kuol
4
3
1
1
5
14
Mohiuddin Lsm
1
1
6
0
1
9
Syed Ataullah
2
0
0
0
0
2
Aws Adra
0
9
10
0
4
23
! Hassan Bin Saeed
0
0
0
0
0
0
Khaled Sufian
0
0
0
0
0
0
Malek Hosan
0
0
0
0
2
2
Nourah Alfhaid
0
0
0
0
0
0
Grand Total
12
14
21
1
12
60

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
(blank)
(blank)
3
Delivery Related
Damage during delivery
3
Delivery Status
3
Missing items\parts
1
Reschedule Delivery
2
Wrong commitments
1
Product Complaint
Complaint within Warranty
5
Refunds and Cancelations
Cancelation
1
Delay collection
1
Refunds after Return
1
Customer Services Total
21
Mattress Related
Pre-Sales
Product Query - Size/Material Etc.
1
Mattress Related Total
1
No Answer Total
1
No Answer
No Answer
No Answer
1
PreSales
(blank)
(blank)
5
Other Enquiry
Store Availability
1
Store Location
1
Product Related
Product Specification
5
PreSales Total
12
Grand Total
35

  *   Total count of ageing for Facebook:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Jok Kuol
1
0
0
0
0
1
2
Mosab Mohammed Abdalla Nasreldin
5
1
0
0
0
1
7
Aws Adra
1
0
0
0
1
0
2
Syed Ataullah
2
0
0
0
0
0
2
Grand Total
9
1
0
0
1
2
13

  *   Total count of ageing for Whatsapp:
Whatsapp
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Mohiuddin Lsm
1
1
1
2
0
8
13
Jok Kuol
2
3
2
5
1
6
19
Alhamzi Mohammed
0
0
0
0
0
3
3
Mosab Mohammed Abdalla Nasreldin
6
0
0
2
1
13
22
Waseem Ahemad . Khan
1
0
2
3
0
2
8
Aws Adra
7
2
1
1
0
7
18
0
0
0
0
1
1
2
Hasan Nour
0
0
0
0
0
2
2
Grand Total
17
6
6
13
3
42
87

  *   Total count of ageing for Emails UAE:
Emails UAE
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Anslem Misquitta
0
0
0
0
0
2
2
Jok Kuol
7
2
0
0
0
1
10
0
0
0
0
0
1
1
Mosab Mohammed Abdalla Nasreldin
1
3
0
1
0
5
10
Waseem Ahemad . Khan
4
0
2
0
0
1
7
Mohiuddin Lsm
0
2
0
0
0
0
2
Aws Adra
2
0
0
0
0
0
2
Grand Total
14
7
2
1
0
10
34

Please feel free to reach out for any further clarifications.
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