Subject: Tech Support Candidate - Apoorv Saxena
From: Apoorv Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 02:23:12 -0400

| | Tech Support Test

Name | Apoorv Saxena
E-mail | [email-masked]
Phone Number | (91) 9411004779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Frankfinn aviation services Pvt Ltd Gurgaon aviation services Pvt Ltd | Telecounsellor | 10 Aug 22 | 23000
Previous Employer 1 | Techmahindra | Customer support associate | 1 Jan 2022 | 18000
Previous Employer 2 | Ienergizer IT services Pvt Ltd | Technical support profile | 20 Aug 2018 | 16000

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To solve the technical related problem,we must follow the steps:
1. Check local area network LAN to use wifi internet and network connection.
2. Check cookies enabled at settings section of the web browser.
3. Enabled the pop up window over the web browser.
4. Try to clearing out the cache and cookies stored by Chrome from the Settings page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The following steps must be followed to connect a Bluetooth speaker to mobile phone:
1.Place the Bluetooth device in pairing mode.
2.On the iPhone, open the Settings app.
3.Select Bluetooth.
4.Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.
5.Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.

What according to you makes you a good candidate for customer service or technical support job?

The key requirements are:

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

5- Excellent calling, e-mail or chat skills.

3- Listening Skills.

4- Data Entry Skills.

5- Problem solving skills

6-Good personality and leadership qualities

7-Teamwork and interpersonal skills

8-Professoinalism skills

9.Patience skills

10.People first attitude skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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