Subject: Tech Support Candidate - Anurag singh Anurag
From: Anurag singh Anurag <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 01:51:25 -0400

| | Tech Support Test

Name | Anurag singh Anurag
E-mail | [email-masked]
Phone Number | (91) 8299041360
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gorakhpur (Uttar Pradesh)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
Python- Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First will check the website name once again to verify the correct spelling.
2. Will check the correct domain name.
3. Will check the property internet connectivity or not.
4. Will check website is authorised or not.
5. May be there is lot of traffic on website.
6.may be expiring domain name.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First of all switch on the speaker and enable its bluetooth pairing mode.
2. Then turn on the mobile phone bluetooth so that it will search the bluetooth device.
3. When your speaker name will show in mobile phone then tap on that to connect.
4. At last accept the pair request and finally speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Listen the problem of customer carefully and handle the problem with appropriate manner.
2. If technical issue can handle properly on call then do it immediately.
3. Refer to concerned department to solve the problem of customer.
4. Always take feedback from the customer after solving their problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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