Subject: Tech Support Candidate - Abhishek Pandey
From: Abhishek Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 00:02:25 -0400

| | Tech Support Test

Name | Abhishek Pandey
E-mail | [email-masked]
Phone Number | (91) 8004597088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nushala | Customer Success Associtate | | 35000
Previous Employer 1 | Credflow | Customer Success Executive | 26/12/2021 | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Please check the network connection.
2. There should be any error in loading any API on the web page so please check the inspect menu to see the error on the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Make the Bluetooth visible on both devices and pair the device to the speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. The way of attending to the customer's problem.
2. Solving the problem in quick time intervals.
3.Helping the team understand the customer's basic problems and resolve them.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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