Subject: Daily performance summary for LiveSalesman team for Aug 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 09:05:15 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 5 | 0 | 4 | 10
Abdallah Ahmed | 0 | 8 | 0 | 4 | 12
taher Mohammad | 0 | 0 | 4 | 2 | 6
Ali Ibraheem | 0 | 2 | 12 | 1 | 15
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 6 | 0 | 0 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 3 | 10 | 1 | 14
Malek Hosan | 0 | 2 | 2 | 1 | 5
Nourah Alfhaid | 0 | 1 | 27 | 2 | 30
Grand Total | 1 | 28 | 55 | 15 | 99

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 27
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 27
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Refunds after Return | 1
Customer Services Total | | | 62
Live Sales | Pre-Sale | Help in completing the order | 7
Live Sales Total | | | 7
PreSales | (blank) | (blank) | 1
| Other Enquiry | Website/App Issues | 2
PreSales Total | | | 3
Grand Total | | | 72

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 21 | 12 | 5 | 5 | 8 | 18 | 69
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 2 | 1 | 0 | 1 | 9 | 13
Ali hazzaa | 0 | 2 | 0 | 2 | 0 | 3 | 7
! Hassan Bin Saeed | 1 | 0 | 0 | 0 | 1 | 2 | 4
Nourah Alfhaid | 3 | 0 | 0 | 0 | 0 | 1 | 4
Abdallah Ahmed | 13 | 12 | 7 | 5 | 5 | 12 | 54
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 2 | 3
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 4 | 2 | 2 | 1 | 0 | 3 | 12
Mosab Mohammed Abdalla Nasreldin | 10 | 1 | 2 | 0 | 0 | 1 | 14
Sultan Motawa | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 1 | 3 | 1 | 2 | 0 | 0 | 7
Wejdan Alotaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 56 | 34 | 18 | 15 | 16 | 55 | 194

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 3 | 0 | 0 | 0 | 0 | 1 | 4
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 1 | 1 | 0 | 0 | 0 | 1 | 3
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 1 | 3
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 2 | 0 | 0 | 0 | 6 | 19

Please feel free to reach out for any further clarifications.