Subject: Daily performance summary for LiveSalesman team for Aug 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 09:01:15 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 4 | 0 | 0 | 10
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 4 | 3 | 1 | 1 | 5 | 14
Mohiuddin Lsm | 1 | 1 | 6 | 0 | 1 | 9
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 2
Aws Adra | 0 | 9 | 10 | 0 | 4 | 23
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 2 | 2
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 14 | 21 | 1 | 12 | 60

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | Damage during delivery | 3
| | Delivery Status | 3
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refunds after Return | 1
Customer Services Total | | | 21
Mattress Related | Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 5
| Other Enquiry | Store Availability | 1
| | Store Location | 1
| Product Related | Product Specification | 5
PreSales Total | | | 12
Grand Total | | | 35

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 0 | 0 | 1 | 7
Aws Adra | 1 | 0 | 0 | 0 | 1 | 0 | 2
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 9 | 1 | 0 | 0 | 1 | 2 | 13

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 1 | 1 | 1 | 2 | 0 | 8 | 13
Jok Kuol | 2 | 3 | 2 | 5 | 1 | 6 | 19
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 3 | 3
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 2 | 1 | 13 | 22
Waseem Ahemad . Khan | 1 | 0 | 2 | 3 | 0 | 2 | 8
Aws Adra | 7 | 2 | 1 | 1 | 0 | 7 | 18
| 0 | 0 | 0 | 0 | 1 | 1 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Grand Total | 17 | 6 | 6 | 13 | 3 | 42 | 87

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 7 | 2 | 0 | 0 | 0 | 1 | 10
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 3 | 0 | 1 | 0 | 5 | 10
Waseem Ahemad . Khan | 4 | 0 | 2 | 0 | 0 | 1 | 7
Mohiuddin Lsm | 0 | 2 | 0 | 0 | 0 | 0 | 2
Aws Adra | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 14 | 7 | 2 | 1 | 0 | 10 | 34

Please feel free to reach out for any further clarifications.