Subject: JaYWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 26 Aug 2022 04:13:33 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RHE6NB1923 (Jason ): Chat was handled well and a nswered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RHH60LLIHX (Harsh ): Incomplete c hat, customer was unresponsive after initial response, so chat was closed after proper closing. 

Chat ID : RHI6GTY29I (Jason ): Chat was handled pretty well, a nswered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RHI6JTPBWG (Harsh ): Chat was handled well and advised about the link for the travel agents. 

Chat ID : RHJ63V8VVF (Harsh ): Chat was handled well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RHJ6IYH58W (Jason ): Chat was handled pretty well, a nswered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RHJ6UZ8Y9B (Harsh ): Incomplete chat, customer left the chat after initial response. 

Chat ID : RHJ7W0487U (Harsh ): Incomplete c hat, customer was unresponsive after initial responses, so chat was closed after proper closing. 

No missed/abandoned chats. 

Thanks and Regards 
Amit