Subject: LSM Automation Report - 1st to 25th August
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 26 Aug 2022 00:58:35 -0700 (MST)

Hi Sir, 
Given below is the LSM Automation update till 25th Aug. 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																				
	6185 		42% 		63% 		247 																				

Handled Automation tickets by agent 																											
																											
Sum of Tickets 	Date 																										
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	Grand Total 	
Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		2 	5 	192 	
Apoorv Joshi 					11 	28 	5 	3 									3 									50 	
Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	180 	139 	2273 	
Mohammed Murshed 											86 	65 	35 	6 								51 				243 	
Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	133 	138 	1910 	
Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	167 	135 	1517 	
Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	482 	417 	6185 	

Other % 																											
																											
Sum of Other % 	Date 																										
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 		
Abdulqader Ahmed 								4% 																			
Apoorv Joshi 																											
Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 	28% 	28% 		
Mohammed Murshed 											37% 	18% 	26% 									47% 					
Mohammed yahya 																					4% 		9% 	8% 	8% 		
Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 	22% 	23% 		
																											
FCR % 																											
																											
Sum of FCR % 	Date 																										
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 		
Abdulqader Ahmed 								42% 																	20% 		
Apoorv Joshi 																											
Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 	72% 	71% 		
Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 					
Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 	90% 	89% 		
Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 	77% 	74% 		

CSAT % 																											
																											
Sum of C-Sat 	Date 																										
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 		
Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 																	
Apoorv Joshi 					100% 	100% 																					
Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		20% 			
Mohammed Murshed 											56% 	40% 															
Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 								
Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 	100% 	33% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, August 25, 2022 12:56:28 PM 
Subject: LSM Automation Report - 1st to 24th August 

Hi Sir, 
Given below is the LSM Automation update till 24th Aug. 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																			
	5768 		43% 		62% 		240 																			

Handled Automation tickets by agent 																										
																										
Sum of Tickets 	Date 																									
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	Grand Total 	
Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		2 	187 	
Apoorv Joshi 					11 	28 	5 	3 									3 								50 	
Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	180 	2134 	
Mohammed Murshed 											86 	65 	35 	6 								51 			243 	
Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	133 	1772 	
Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	167 	1382 	
Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	482 	5768 	

Other % 																										
																										
Sum of Other % 	Date 																									
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 		
Abdulqader Ahmed 								4% 																		
Apoorv Joshi 																										
Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 	28% 		
Mohammed Murshed 											37% 	18% 	26% 									47% 				
Mohammed yahya 																					4% 		9% 	8% 		
Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 	22% 		
																										
FCR % 																										
																										
Sum of FCR % 	Date 																									
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 		
Abdulqader Ahmed 								42% 																		
Apoorv Joshi 																										
Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 	72% 		
Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 				
Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 	90% 		
Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 	77% 		

CSAT % 																										
																										
Sum of C-Sat 	Date 																									
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 		
Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 																
Apoorv Joshi 					100% 	100% 																				
Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		20% 		
Mohammed Murshed 											56% 	40% 														
Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 							
Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 	100% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 24, 2022 1:09:59 PM 
Subject: LSM Automation Report - 1st to 23rd August 

Hi Sir, 
Given below is the LSM Automation update till 23rd Aug. 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																		
	5286 		43% 		61% 		230 																		

Handled Automation tickets by agent 																									
																									
Sum of Tickets 	Date 																								
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	Grand Total 	
Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		185 	
Apoorv Joshi 					11 	28 	5 	3 									3 							50 	
Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	1954 	
Mohammed Murshed 											86 	65 	35 	6 								51 		243 	
Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	1639 	
Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	1215 	
Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	5286 	

Other % 																									
																									
Sum of Other % 	Date 																								
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 		
Abdulqader Ahmed 								4% 																	
Apoorv Joshi 																									
Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 		
Mohammed Murshed 											37% 	18% 	26% 									47% 			
Mohammed yahya 																					4% 		9% 		
Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 		
																									
FCR % 																									
																									
Sum of FCR % 	Date 																								
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 		
Abdulqader Ahmed 								42% 																	
Apoorv Joshi 																									
Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 		
Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 			
Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 		
Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 		

CSAT % 																									
																									
Sum of C-Sat 	Date 																								
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 		
Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 															
Apoorv Joshi 					100% 	100% 																			
Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 			
Mohammed Murshed 											56% 	40% 													
Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 						
Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 23, 2022 1:14:20 PM 
Subject: LSM Automation Report - 1st to 22nd August 

Hi Sir, 
Given below is the LSM Automation update till 22nd Aug. 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																	
	4907 		43% 		60% 		223 																	

Handled Automation tickets by agent 																								
																								
Sum of Tickets 	Date 																							
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	Grand Total 	
Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 	185 	
Apoorv Joshi 					11 	28 	5 	3 									3 						50 	
Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	1844 	
Mohammed Murshed 											86 	65 	35 	6 								51 	243 	
Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	1491 	
Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	1094 	
Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	4907 	

Other % 																								
																								
Sum of Other % 	Date 																							
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 		
Abdulqader Ahmed 								4% 																
Apoorv Joshi 																								
Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 		
Mohammed Murshed 											37% 	18% 	26% 									47% 		
Mohammed yahya 																					4% 			
Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 		
																								
FCR % 																								
																								
Sum of FCR % 	Date 																							
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 		
Abdulqader Ahmed 								42% 																
Apoorv Joshi 																								
Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 		
Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 		
Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 		
Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 		

CSAT % 																								
																								
Sum of C-Sat 	Date 																							
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 		
Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 														
Apoorv Joshi 					100% 	100% 																		
Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		
Mohammed Murshed 											56% 	40% 												
Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 					
Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, August 22, 2022 1:30:09 PM 
Subject: LSM Automation Report - 1st to 21st August 

Hi Sir, 
Given below is the LSM Automation update till 21st Aug. 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																
	4622 		43% 		60% 		220 																

Handled Automation tickets by agent 																							
																							
Sum of Tickets 	Date 																						
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	Grand Total 	
Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					183 	
Apoorv Joshi 					11 	28 	5 	3 									3 					50 	
Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	1775 	
Mohammed Murshed 											86 	65 	35 	6 								192 	
Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	1476 	
Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		946 	
Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	4622 	

Other % 																							
																							
Sum of Other % 	Date 																						
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 		
Abdulqader Ahmed 								4% 															
Apoorv Joshi 																							
Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 		
Mohammed Murshed 											37% 	18% 	26% 										
Mohammed yahya 																					4% 		
Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 			
																							
FCR % 																							
																							
Sum of FCR % 	Date 																						
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 		
Abdulqader Ahmed 								42% 															
Apoorv Joshi 																							
Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 		
Mohammed Murshed 											72% 	69% 	71% 	83% 									
Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 		
Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 			

CSAT % 																							
																							
Sum of C-Sat 	Date 																						
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 		
Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 													
Apoorv Joshi 					100% 	100% 																	
Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 		
Mohammed Murshed 											56% 	40% 											
Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 				
Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 						

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, August 19, 2022 2:03:04 PM 
Subject: LSM Automation Report - 1st to 18th August 

Hi Sir, 
Given below is the LSM Automation update till 18th Aug. 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 													
	3809 		42% 		58% 		212 													

Handled Automation tickets by agent 																				
																				
Sum of Tickets 	Date 																			
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	Grand Total 	
Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 		183 	
Apoorv Joshi 					11 	28 	5 	3 									3 		50 	
Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	1457 	
Mohammed Murshed 											86 	65 	35 	6 					192 	
Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	1121 	
Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	806 	
Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	3809 	

Other % 																				
																				
Sum of Other % 	Date 																			
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 		
Abdulqader Ahmed 								4% 												
Apoorv Joshi 																				
Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 		
Mohammed Murshed 											37% 	18% 	26% 							
Mohammed yahya 																				
Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 		
																				
FCR % 																				
																				
Sum of FCR % 	Date 																			
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 		
Abdulqader Ahmed 								42% 												
Apoorv Joshi 																				
Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 		
Mohammed Murshed 											72% 	69% 	71% 	83% 						
Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 		
Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 		

CSAT % 																				
																				
Sum of C-Sat 	Date 																			
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 		
Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 										
Apoorv Joshi 					100% 	100% 														
Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 		
Mohammed Murshed 											56% 	40% 								
Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 			
Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, August 18, 2022 1:27:00 PM 
Subject: LSM Automation Report - 1st to 17th August 

Hi Sir, 
Given below is the LSM Automation update till 17th Aug. 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 												
	3485 		42% 		56% 		205 												

Handled Automation tickets by agent 																			
																			
Sum of Tickets 	Date 																		
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	Grand Total 	
Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 	183 	
Apoorv Joshi 					11 	28 	5 	3 									3 	50 	
Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	1346 	
Mohammed Murshed 											86 	65 	35 	6 				192 	
Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	977 	
Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	737 	
Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	3485 	

Other % 																			
																			
Sum of Other % 	Date 																		
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 		
Abdulqader Ahmed 								4% 											
Apoorv Joshi 																			
Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 		
Mohammed Murshed 											37% 	18% 	26% 						
Mohammed yahya 																			
Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 		
																			
FCR % 																			
																			
Sum of FCR % 	Date 																		
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 		
Abdulqader Ahmed 								42% 											
Apoorv Joshi 																			
Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 		
Mohammed Murshed 											72% 	69% 	71% 	83% 					
Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 		
Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 		

CSAT % 																			
																			
Sum of C-Sat 	Date 																		
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 		
Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 									
Apoorv Joshi 					100% 	100% 													
Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 			
Mohammed Murshed 											56% 	40% 							
Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		
Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, August 17, 2022 3:07:36 PM 
Subject: LSM Automation Report - 1st to 16th August 

Hi Sir, 
Given below is the LSM Automation update till 16th Aug. 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 											
	3175 		42% 		55% 		198 											

Handled Automation tickets by agent 																		
																		
Sum of Tickets 	Date 																	
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	Grand Total 	
Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					180 	
Apoorv Joshi 					11 	28 	5 	3 									47 	
Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	1247 	
Mohammed Murshed 											86 	65 	35 	6 			192 	
Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	859 	
Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	650 	
Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	3175 	

Other % 																		
																		
Sum of Other % 	Date 																	
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
Abdulqader Ahmed 								4% 										
Apoorv Joshi 																		
Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 		
Mohammed Murshed 											37% 	18% 	26% 					
Mohammed yahya 																		
Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 		
																		
FCR % 																		
																		
Sum of FCR % 	Date 																	
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
Abdulqader Ahmed 								42% 										
Apoorv Joshi 																		
Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 		
Mohammed Murshed 											72% 	69% 	71% 	83% 				
Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 		
Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 		

CSAT % 																		
																		
Sum of C-Sat 	Date 																	
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 								
Apoorv Joshi 					100% 	100% 												
Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		
Mohammed Murshed 											56% 	40% 						
Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 		
Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 		

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, August 16, 2022 10:07:35 PM 
Subject: Re: LSM Automation Report - 1st to 15th August 

Dear Gaurav, 

Thank you. Please send this data to me copied pasted in email body. 

Please also use colour scale to show trends 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 16 August 2022 8:09 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Ashish Dabral <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 1st to 15th August 
Hi sir, 

Please find the attached LSM Automation Report from 1st of August till 15th August. 

Regards, 
Gaurav