Subject: Tech Support Candidate - Divas Maurya
From: Divas Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 03:55:39 -0400

| | Tech Support Test

Name | Divas Maurya
E-mail | [email-masked]
Phone Number | (+91) 74600884438
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Cogent E-Services | CSA | 2 months | 15800
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshoot steps:-

STEP 1- Restart my device ,Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

STEP 2- Make sure the internet connection works,Open your browser. In the address bar at the top, type in , then push Enter or Return.Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.Make sure search results load properly.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

STEP-3 Clear the browser's history and cache and try for once again.
If still not working then you have to follow next step.

STEP 4- Check if the website is down for everyone or just for you.

It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
On the site, type in the website address you're having problems reaching, then then push Enter or Return.Look at the result from the site, to determine if the site is down.If the result says that "It's not just you!", that means the site is down for everyone. Then wait for some time and after that try to brows the website once again.
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device.
If you don't find Pair new device, check under "Available devices" or tap More  and then Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | As i have completed my graduation from a technical background(B.tech) and i also have good knowledge about basics of networking and also have little bit experience in costumer support so thats all make me a good candidate for the job role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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