Subject: Tech Support Candidate - Chandan Kumar
From: Chandan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 02:45:17 -0400

| | Tech Support Test

Name | Chandan Kumar
E-mail | [email-masked]
Phone Number | (+91) 7292084095
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | Na
Previous Employer 1 | Prime Research Pvt Ltd | IT Assistance | October 2020 | 30000
Previous Employer 2 | Evision Pvt Ltd | Network engineer | July 2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I read the error screen carefully.
Check same url with other browser as well.
If it's not working on other browser
First step I will check internet connection is ok or not if it is ok
Then I will clear brouser cookies and cache data.
If still issue remain same.
I will check www.ndtv.com allowed in my network or not.
I will try to open same website on other computer too.
If the problem remain same over other computer.
I will draft a mail to website customer support.
If it's working fine on other computer in same network.
I will use ipconfig / release, Ipconfig / renew
Flush dns command and restart the system.
Connect internet again and try to open url in browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Click on setting to check mobile  Bluetooth is on or not.
Make sure speaker Bluetooth switch on
Find speaker device name.
Paire with mobile.
It will work fine

What according to you makes you a good candidate for customer service or technical support job?

Effective and Good communication skill and good leastner, problem solving, customer satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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