Subject: Tech Support Candidate - Afzaal Habibi
From: Afzaal Habibi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 02:40:44 -0400

| | Tech Support Test

Name | Afzaal Habibi
E-mail | [email-masked]
Phone Number | (+91) 9599017207
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Bioterminals

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyfuture India Pvt Ltd | Service Desk Engineer | 30 if Aug 2022 | 31500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Below are the reasons of the website error.

First we checked the network connectivity of our computer.

Check whether the domain record is updated on the DNS server or now.

Check the web address for typos.

May be the server is down on which the website is hosted

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting menu.

Click on Bluetooth option.

Click on scan device.

Once you found you Bluetooth name then click on it .

Your Bluetooth will be paired.

What according to you makes you a good candidate for customer service or technical support job?

Having 3 years of experience as a service desk engineer.
Expertise in handling the international client with their technical question

Experience with working for a Data Center which include all the concept of the server & website,

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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