Subject: Daily performance summary for LiveSalesman team for Aug 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 2 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 0 | 1 | 6
Abdallah Ahmed | 0 | 10 | 0 | 14 | 24
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
taher Mohammad | 0 | 3 | 11 | 8 | 22
Malek Hosan | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 1 | 0 | 4 | 5
Gaurav Payal | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 1 | 7 | 1 | 9
Ali hazzaa | 0 | 3 | 11 | 1 | 15
Ali Ibraheem | 0 | 1 | 10 | 3 | 14
Yahia Sholkami Taha | 0 | 1 | 0 | 0 | 1
Asma Alotaibi | 0 | 0 | 20 | 1 | 21
Nourah Alfhaid | 0 | 0 | 35 | 1 | 36
Wejdan Alotaibi | 0 | 0 | 30 | 2 | 32
Grand Total | 0 | 30 | 124 | 36 | 190

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 14
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 13
| | Delayed Delivery (HH) | 3
| | Delivery Status | 70
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | Refunds after Return | 1
Customer Services Total | | | 109
Live Sales | Pre-Sale | Help in completing the order | 12
Live Sales Total | | | 12
PreSales | (blank) | (blank) | 1
| Other Enquiry | Using Shukran Points | 1
PreSales Total | | | 2
Grand Total | | | 123

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 8 | 3 | 1 | 1 | 4 | 8 | 25
Asma Alotaibi | 2 | 0 | 0 | 0 | 0 | 2 | 4
Mohiuddin Lsm | 3 | 2 | 1 | 0 | 0 | 2 | 8
Ali hazzaa | 7 | 2 | 0 | 1 | 4 | 7 | 21
Mosab Mohammed Abdalla Nasreldin | 10 | 1 | 2 | 0 | 1 | 5 | 19
! Hassan Bin Saeed | 1 | 0 | 0 | 1 | 0 | 2 | 4
Abdallah Ahmed | 26 | 14 | 2 | 9 | 8 | 12 | 71
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 2 | 3
taher Mohammad | 13 | 1 | 1 | 1 | 0 | 3 | 19
Sultan Motawa | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 73 | 23 | 8 | 14 | 18 | 47 | 183

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 0 | 1 | 0 | 0 | 0 | 1 | 2
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ali hazzaa | 4 | 0 | 0 | 0 | 0 | 0 | 4
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 2 | 0 | 0 | 0 | 6 | 18

Please feel free to reach out for any further clarifications.