Subject: Daily performance summary for LiveSalesman team for Aug 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 2 | 0 | 3 | 0 | 2 | 7
Jok Kuol | 7 | 2 | 2 | 0 | 6 | 17
Mosab Mohammed Abdalla Nasreldin | 7 | 2 | 12 | 0 | 4 | 25
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 10 | 10 | 0 | 8 | 28
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 0 | 1 | 5 | 0 | 1 | 7
Gaurav Payal | 0 | 0 | 23 | 0 | 0 | 23
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 15 | 55 | 0 | 21 | 109

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 43
| Delivery Related | Delivery Status | 4
| | Missing items\parts | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | Refund for Other reason | 2
Customer Services Total | | | 54
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | (blank) | (blank) | 8
| Product Related | Product Specification | 6
PreSales Total | | | 14
Grand Total | | | 71

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 1 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 1 | 5
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 7 | 0 | 0 | 0 | 1 | 2 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 8 | 1 | 2 | 3 | 2 | 3 | 19
Jok Kuol | 2 | 0 | 2 | 5 | 0 | 9 | 18
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 2 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 1 | 2 | 1 | 9 | 15
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 6 | 7
Aws Adra | 2 | 3 | 1 | 2 | 1 | 8 | 17
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Gaurav Payal | 0 | 0 | 0 | 0 | 1 | 0 | 1
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 13 | 5 | 7 | 12 | 8 | 39 | 84

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 0 | 1 | 4 | 10
Aws Adra | 0 | 1 | 0 | 0 | 0 | 1 | 2
Waseem Ahemad . Khan | 4 | 1 | 1 | 0 | 1 | 1 | 8
Jok Kuol | 7 | 0 | 1 | 0 | 0 | 0 | 8
Grand Total | 14 | 4 | 3 | 0 | 2 | 10 | 33

Please feel free to reach out for any further clarifications.