Subject: Tech Support Candidate - NOORUL ARFEEN
From: NOORUL ARFEEN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 10:38:50 -0400

| | Tech Support Test

Name | NOORUL ARFEEN
E-mail | [email-masked]
Phone Number | (+91) 7905534226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhadohi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sunbeam School | Computer Operator | | 11500
Previous Employer 1 | Woodward Public School | ATL Incharge | 20 October 2021 | 8000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check that I'm connected to internet connection or not.
2. If I'm connected to internet then I'll check that the website is down for me only or for everyone.
3. If it is for me only then I'll clear my chahe memory and reload the website.
Or I can also reload the site after restarting my computer.
4. And if the site is down for everyone then I'll wait for the website to be up.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker if it chargeable / Plug in the plug of the speaker in a switch board.
2. Turn On bluetooth in your phone.
3. Search for the available devices.
4. Select the speaker from available devices.
5. Click on pair device.

What according to you makes you a good candidate for customer service or technical support job? | In depth and detail knowledge of technology and communication.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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