Subject: RE: 05610945 / Test / ref:_00D301GN6a._5003Z1SekIS:ref
From: Sophos Support <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 25 Aug 2022 11:33:58 +0000 (GMT)

Hello Ashish,

This is regarding the service request number 05610945.

Just a quick email to see if there is an update on this case, I notice we have not heard from you since August 18. Please can you provide information regarding any developments with the case or if the reported issue has now been resolved?

If you require any further assistance or clarification on advice that we've already provided then please don’t hesitate to contact us by telephone or email.

Please contact us for any further assistance.

Regards,

Shreya Kulshrestha

If the urgency or business impact of your case changes or you require immediate assistance, please contact us by telephone: https://www.sophos.com/en-us/support/contact-support.aspx
Sign up for Sophos Notifications at https://centralstatus.sophos.com/
Support Knowledge Base: https://support.sophos.com/
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Sophos Technical Support

--------------- Original Message ---------------
From: Sophos Support [[email-masked]]
Sent: 22/8/2022 7:48 pm
To: [email-masked]
Subject: RE: 05610945 / Test / ref:_00D301GN6a._5003Z1SekIS:ref

Hello Ashish,

This is regarding the service request number 05610945.

This is a status mail to see if there is an update on this case, regarding the issue you were facing.

Please contact us for any further assistance.

Regards,

Shreya Kulshrestha

If the urgency or business impact of your case changes or you require immediate assistance, please contact us by telephone: https://www.sophos.com/en-us/support/contact-support.aspx
Sign up for Sophos Notifications at https://centralstatus.sophos.com/
Support Knowledge Base: https://support.sophos.com/
Follow us on Twitter @SophosSupport
Sophos Community (discussion forums): https://community.sophos.com
Sophos Technical Support

--------------- Original Message ---------------
From: Sophos Support [[email-masked]]
Sent: 18/8/2022 6:06 pm
To: [email-masked]
Subject: RE: 05610945 / Test / ref:_00D301GN6a._5003Z1SekIS:ref

Hello Ashish,

This is regarding the service request number 05610945.

Appliance access logs are for the web admin login or SSH login logs.

Did you enable the Intrusion and prevention for UDP flood ? If so, try disabling it and check.

If you are trying to login the application from a particular machine, create a source based rule adding the IP address of the machine and do not apply any web and application policy in the rule.

Please contact us for any further assistance.

Regards,

Shreya Kulshrestha

If the urgency or business impact of your case changes or you require immediate assistance, please contact us by telephone: https://www.sophos.com/en-us/support/contact-support.aspx
Sign up for Sophos Notifications at https://centralstatus.sophos.com/
Support Knowledge Base: https://support.sophos.com/
Follow us on Twitter @SophosSupport
Sophos Community (discussion forums): https://community.sophos.com
Sophos Technical Support

--------------- Original Message ---------------
From: Ashish Dabral [[email-masked]]
Sent: 17/8/2022 7:53 pm
To: [email-masked]
Subject: 05610945 / Test / ref:_00D301GN6a._5003Z1SekIS:ref
Hello There,
We are using callbar and we are not getting any error. However, it takes too much time to login. In logs we found the Appliance Access denied on Dst IP 192.168.5.255
We also checked this application outside of firewall and it takes only 5-10 seconds for log in.
Can you please explain what kind of plain firewall rule are you taking about?
Waiting for your reply

Regards,
Ashish Dabral
From: "support" <[email-masked]>
To: "Ashish Dabral" <[email-masked]>
Sent: Wednesday, August 17, 2022 7:00:45 PM
Subject: 05610945 / Test / ref:_00D301GN6a._5003Z1SekIS:ref
Hello Ashish,

This is regarding the service request number 05610945.

Which application are you using ? What is the error you are getting ?

Are you using application filter on the firewall rule ?

Please create a source based plain firewall rule without applying web and application filter and then check if the application works or not.

Please share the snapshot for the same.

Please contact us for any further assistance.

Regards,

Shreya Kulshrestha

If the urgency or business impact of your case changes or you require immediate assistance, please contact us by telephone: https://www.sophos.com/en-us/support/contact-support.aspx
Sign up for Sophos Notifications at https://centralstatus.sophos.com/
Support Knowledge Base: https://support.sophos.com/
Follow us on Twitter @SophosSupport
Sophos Community (discussion forums): https://community.sophos.com
Sophos Technical Support