Subject: JaYWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 25 Aug 2022 04:26:54 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RH24KJFL9N (Jason ): Chat was handled pretty well and as per process guidelines and protocols, answered customer's queries and questions however catalogue/brochure is mentioned in the FAQ section on the website link : https://jaywaytravel.com/faq please advise the customers accordingly from now onwards. 

Chat ID : RH65X3F53R (Harsh ): Incomplete c hat, customer left the chat after initial response and lead generation details could not be gathered. 

Chat ID : RH75033L5M (Harsh ): Same customer from the previous chat ( RH65X3F53R) contacted via chat again. Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RH953FQB4F (Anish ): Incomplete c hat, customer was unresponsive after initial response and lead generation details could not be gathered and then the chat was closed after proper closing 

Chat ID : RHA53LS9TO (Anish ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

No missed/abandoned chats. 

Thanks and Regards 
Amit