Subject: Trainer Candidate - Indrajit Dubey
From: Indrajit Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 04:36:41 -0400

| | Tech Support Test

Name | Indrajit Dubey
E-mail | [email-masked]
Phone Number | (+91) 9073338991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Radical Minds | Sr. Quality Analyst | 6/09/22 | 33300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 7/09/22
Please briefly describe your work experience specifically in Quality? | Doing RCA of a call, auditing calls for day to day tasks, with ACPT of C-Sat and Repeat call.Preparing Reports for Review and Quality Dashboard
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Working on the agents by doing SBS audits
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is normally used, however it's great to have good Customer service
What according to you makes you a good candidate for this position? | Well Experienced in the the same feild
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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