Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 03:29:23 -0400

| | Tech Support Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (0000) 9334416729
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
STATA DATA ANALYSIS, SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Census Of India (Xeam Ventures Pvt Ltd) | Junior Consultant IT | | 35000
Previous Employer 1 | The Earth | IT Assistant | 20/02/2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first open a new tab and check for another website , if the other website is opening then clear the cookies & cache once , if none of the websites are opening the check for internet connectivity by pinging the default gateway and check for network issue accordingly and troubleshoot
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first turn on the Bluetooth in mobile then turn on the Bluetooth speaker then put the speaker in pairing on mode by long pressing the dedicated pairing button the select the speaker from the scanned devices list in mobile phone's Bluetooth menu
What according to you makes you a good candidate for customer service or technical support job? | Technical Skill, Root cause diagnosis of the issue that a customer is facing and most important is to understand and analyze the issues that a customer is facing and resolve the issue in minimum timespan without any errors
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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