Subject: Tech Support Candidate - Tanya Shrivastava
From: Tanya Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 03:08:02 -0400

| | Tech Support Test

Name | Tanya Shrivastava
E-mail | [email-masked]
Phone Number | (91) 8770028407
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Gyandhan Financial Services Pvt Ltd | Customer Support Executive | 31st March 2022 | 18000
Previous Employer 2 | Om Shri Shuru Labh Agritech Pvt Ltd | Sales Executive | 30th Nov 2021 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I Check my System Date/Time then I clear Browser Cache. And I have to use VPN Service and now I do change from HTTPS to HTTP. Lastly I check if the Website Is Down for everyone or just me. And if website is down I wait for sometime to fix it and then I start my work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth speaker into pairing mode.
Swipe down from the top of your Android's screen.
Tap and hold the Bluetooth icon.
Tap Pair new device. If you don't find Pair new. device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Select your Bluetooth speaker.
Now its connect.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience of 1 year and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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