Subject: Tech Support Candidate - Vipin Bangwal
From: Vipin Bangwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 02:51:03 -0400

| | Tech Support Test

Name | Vipin Bangwal
E-mail | [email-masked]
Phone Number | (248001) 8077344046
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fresher | | |
Previous Employer 1 | Fresher | | |
Previous Employer 2 | Fresher | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 check internet connection if it's not working then check cables or wifi connection
2 reset ur internet connection
3 if internet working then check if this site blocked by firewall
4 use ping or trace rute command using cmd

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 prese turn on button on speaker
2 turn on bluetooth on ur mobile
3 it will show ur speaker connection in ur phone and connect automatically

What according to you makes you a good candidate for customer service or technical support job?

1 good at speaking in english
2 having knowledge about network and computer devices like routers switches firewall windows operating system. Basic of Linux.
3 good at troubleshooting related to networking it sector

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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