Subject: Tech Support Candidate - Satyam Gupta
From: Satyam Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 02:35:38 -0400

| | Tech Support Test

Name | Satyam Gupta
E-mail | [email-masked]
Phone Number | (+91) 6391564765
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Windows Server 2016 & 2019

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check internet connection in my PC and then ethernet cable if i still not get internet in my computer i will close my browser or check it in another browser after that i will restart my pc and then i will check the website again, still now I get the error to open the website then I will check my windows firewall and antivirus even after this the problem is not solved, now then I will check the
IP, Gateway and DNS of my PC. After this if the problem is not solved then I will inform to my senior or network engineer .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will on the Bluetooth speaker then I will go on my mobile settings of Bluetooth then I will pair my mobile phone to Bluetooth speaker after this I will connect Bluetooth speaker with my phone.

What according to you makes you a good candidate for customer service or technical support job?

According to me -
1- Good Communication
2- Team Worker
3- Good troubleshooting knowledge of technical field
4- Loyalty
5- Dedicated to work

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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